Hahndorf on Main values the importance of guest privacy by ensuring we meet the requirements of the Privacy Act 1988 (Cth) for the protection of personal information. By continuing to use our website and proceeding with a booking, it is deemed that you have acknowledged and agreed to our Terms and Conditions and Privacy Policy.

What information we collect

At Hahndorf on Main, we may collect personal information from you, including your name, address, telephone numbers, email address, credit card details, vehicle registration, plus names and contact details for other guests sharing the accommodation.

This information is collected to identify you as an individual and assist us in fulfilling personal requests. We may collect the personal information you provide to us to assist with the following:

• Allocating your reservation within our booking system and processing deposits and payments via our payment gateway.
• Identifying you upon check-in and at other times throughout your stay.
• Assisting us to meet your requests and preferences regarding your accommodation reservation.
• Communicating with you before, during and after your stay.

How you provide us with your personal information

Your personal information may be collected when:

• Making an enquiry or reservation with Hahndorf on Main via our website, email, telephone or in person.
• Communicating with us through our website or social media channels.
• Checking in as a guest at Hahndorf on Main.
• Updating your personal information or making changes to your accommodation reservation.
• Subscribing to receive promotional offers or marketing communications.

Use of your personal information

The personal information we collect from our dealings with you is used for the purposes of providing the services you have requested and managing your accommodation experience.

This may include:

• Processing reservations and payments.
• Communicating booking confirmations and arrival information.
• Responding to enquiries and guest requests.
• Improving our services and guest experience.
• Meeting legal and regulatory obligations.

By providing us with your personal information, you consent to Hahndorf on Main contacting you from time to time regarding special offers, promotions and property updates. You may opt out of receiving marketing communications at any time.

Disclosure of personal information

Upon collection of your personal information, we will not intentionally or knowingly disclose or sell your personal information to any other organisation without your permission, except in the following circumstances:

• In the event of an emergency.
• To comply with legal or regulatory orders or requirements.
• Under court order or subpoena.
• Where required by law enforcement agencies or government authorities.
• In the event that Hahndorf on Main is subject to sale, acquisition or business restructuring.
• To debt collection agencies where monies remain owing for services or products supplied by Hahndorf on Main.
• To service providers engaged to assist in operating our business, including reservation systems, payment processors and technology providers.

By providing us with your personal information, you acknowledge and agree that your personal information may be released to third parties as outlined above.

Storage of personal information

Your personal information will be processed and stored securely in accordance with the Privacy Act 1988 (Cth). We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

While every effort is made to ensure the security of information held by us, no method of electronic transmission or storage is completely secure.

Access to your personal information

You may request access to personal information we hold about you and request corrections where necessary. Requests should be directed to management using the contact details provided on our website.

Changes to the Privacy Policy

Hahndorf on Main reserves the right to amend this Privacy Policy at any time. Any updates will be published on this website and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact Hahndorf on Main using the contact details listed on our website.